What to do about medical-school delays in EPIC
The slowest step in EPIC is your medical school responding to Intealth's verification request. Turnaround ranges from a few weeks to more than a year, depending on the school. Start EPIC early and escalate through named contacts if your school has not responded in eight weeks.
Who this applies to
- Doctors whose EPIC status has been 'awaiting response from primary source' for over eight weeks.
Key requirements
| Typical response | 2–12 weeks (varies widely) |
|---|---|
| Escalation trigger | No update after eight weeks |
| What helps | Named registrar contact, alumni office follow-up |
Steps
1. Contact the medical school registrar
Ask them to check for the Intealth verification email — often filtered or sent to the wrong office.
2. Use the alumni office as a route in
Alumni offices frequently have faster response than the registrar.
3. Escalate inside EPIC
Ask Intealth to resend the request to a different address at the school.
Common failure points
- Assuming silence means EPIC is stalled at Intealth's end.
- Contacting the school without giving them the Intealth reference number.
Official sources
Every fact above should be confirmed against the controlling source before you act on it.