Refund Policy

We offer a 30-day money-back guarantee. If you are not satisfied with your purchase of UK IMG Navigator, you can request a full refund within 30 days of your order date.

How to request a refund

Payments for UK IMG Navigator are handled by our payment provider Paddle, which acts as Merchant of Record. To request a refund, visit paddle.net with the email address used at checkout, or contact us at support@viqtor.co and we will arrange it with Paddle on your behalf.

What happens next

We aim to acknowledge refund requests within 2 business days.
Approved refunds are returned to the original payment method by Paddle.
Your bank or card issuer may take a further 5–10 business days to show the funds.
Paid features end once the refund is issued and your account moves to the free plan.

Cancelling a subscription

You can cancel at any time from Billing in your account settings, or through the Paddle customer portal. Cancelling stops future renewals; you keep access until the end of the current billing period.

Additional rights

Refund handling is also subject to Paddle's Refund Policy. Nothing in this policy affects statutory consumer rights that apply where you live.

Contact

Davis Musiimenta Musinguzi — support@viqtor.co.