Refund Policy

We offer a 30-day money-back guarantee. If you are not satisfied with your purchase of UK IMG Navigator, you can request a full refund within 30 days of your order date.

How to request a refund

New paid purchases are unavailable, and we are not collecting payments for new plans. For an existing order, contact us at support@viqtor.co with the email address and order reference from your original receipt. Refunds for existing orders follow that order's provider and payment method.

What happens next

We aim to acknowledge refund requests within two business days; this is not a guarantee.
Approved refunds are returned through the original order's payment provider and method.
The time to receive funds depends on that provider and your bank or card issuer.
Paid features end once the refund is issued and your account moves to the free plan.

Cancelling a subscription

No new subscriptions are available. For an existing subscription, use the billing controls available for your original order or contact support. Its existing cancellation and access terms remain unchanged. Pilot access does not create a subscription or renewal.

Additional rights

Any provider terms applicable to an existing order remain those shown on its original receipt. Nothing in this policy affects statutory consumer rights that apply where you live.

Contact

ViQtor Davis Holdings — support@viqtor.co. We aim to reply to support emails within two business days. This is an aim, not a guaranteed response time.